Commitment to CleanCambria Hotel New York-Times Square Safety Guidelines

Your safety and peace of mind are top of mind for us at Cambria Hotel New York-Times Square. We’re building on our detailed cleanliness protocols and enhancing the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing best practices and protocols.

woman wearing face mask rolling suitcase into lobby

Pack Your Mask

We wear because we care and we require all Hotel Guests to do the same. Proper use of masks/face coverings are mandatory in all public areas.

disinfectant being sprayed on counter

Enhanced Cleaning Procedures

We’re providing guidance for heightened cleaning protocols for high-traffic areas such as the front desk, fitness center, as well as other high-touch surfaces throughout the hotel, using hospital-grade disinfectant approved by the U.S. Environmental Protection Agency to combat the spread of COVID-19.

woman in face mask and gloves making bed

Commitment to Clean Captains

Our hotel has a designated a “Commitment to Clean Captain,” who completes applicable best-in-class cleanliness training and will be responsible for incorporating the new protocols into our hotel’s operations.

girl laying in bed on phone

Cambria Contactless Concierge Service

Limit your interactions with our hotel staff by using our Cambria Contactless Concierge Service, a text messaging service for housekeeping requests, to-go food orders, meeting room requests and more.

woman wearing blue glove cleaning counter

Ecolab Resources

Our approach to infection prevention includes a close association with Ecolab, who is helping ensure we have the right infection prevention programs and training in place to help prevent the spread of COVID-19. This includes a new online resource hub featuring operational best practices, training and resources from Ecolab’s industry-leading experts.

Hotel lobby with check-in desk and and seating

Social Distancing Guidelines

We’ve updated the check-in process to limit social interactions and issued guidelines for social distancing at the front desk area. In our indoor and outdoor spaces, furniture arrangements may be updated to encourage appropriate social distancing in accordance with CDC guidelines. Our new hotel guidelines also include hand sanitizing stations in public spaces.

meeting space set up classroom style

Meetings Well Planned

Flexible meeting room layout options may include configurations to allow for physical distancing. Personal hand sanitizer will be available in meeting rooms. Also choose from several service-style dining options with boxed meals, including to-go service and socially distanced dining in our indoor and outdoor seasonal meeting spaces.